Frequently Asked Questions
Have a question?
Black Swan State Theatre Company of WA’s office is located at:
State Theatre Centre of WA
Level 1, 182 William Street
Perth WA 6000 Australia
Our office is open 9:00 – 5:00pm, Monday – Friday. There is a buzzer to entry on William St, next to Chi Cho Gelato.
Black Swan State Theatre Company of WA’s Ticketing Office is located at:
State Theatre Centre of WA
Ground Floor, 176 William Street
Perth WA 6000 Australia
Our Ticketing Office is open 10:00 – 5:00pm, Monday – Friday. Look for the green door on William St, next to Chi Cho Gelato.
There are vibrant and diverse hospitality options around the State Theatre Centre which you can view here.
We will endeavour to accommodate your needs as best as we can to make your visit enjoyable. To discuss what you need please contact us on (08) 6212 9300 or email us at tickets@blackswantheatre.com.au. For more information about our accessibility services visit our page here.
If you are having trouble logging in, you can reset your password via our Login page here.
As part of the terms and conditions of service, you will need provide your name and phone number or email address as a minimum requirement. If you are purchasing tickets online, you will need to provide a mailing address, please be aware that we will not post tickets to an overseas address. You can read more about our Privacy Policy here.
If you feel unwell before a show, we ask that you please stay home in order to keep our community safe. Please contact us by email or phone prior to the show and we can assist with a credit on account or gift voucher that can be used towards a future Black Swan show.
You can reach the Black Swan Ticketing team at tickets@blackswantheatre.com.au or call our office at 08 6212 9300. We're open Monday - Friday 10:00am - 5:00pm.
Each show has a different age recommendation and not all shows may be suitable for someone under the age of 18. You can see the recommended age for a show in the Event Details section on the show's play page. Please ensure the show is suitable for the age of your child before booking.
For any expressions of interests for work experience or internships please contact us at hello@blackswantheatre.com.au
As the state theatre company, Black Swan is engaged with the theatre communities of Western Australia and around Australia. We welcome artists and maintain programs to provide access and support for local performers and others. Further information can be found here.
Black Swan is always keen to hear from new creative artists. Contact our Company Manager, Chantelle Iemma at c.iemma@blackswantheatre.com.au
We would love to hear what we’ve done well and where we can do better. You can send any feedback you have to hello@blackswantheatre.com.au. If required, our complaints handling policy can be found here.
Black Swan State Theatre Company of WA’s office is located at:
State Theatre Centre of WA
Level 1, 182 William Street
Perth WA 6000 Australia
Our office is open 9:00 – 5:00pm, Monday – Friday. There is a buzzer to entry on William St, next to Chi Cho Gelato.
Black Swan State Theatre Company of WA’s Ticketing Office is located at:
State Theatre Centre of WA
Ground Floor, 176 William Street
Perth WA 6000 Australia
Our Ticketing Office is open 10:00 – 5:00pm, Monday – Friday. Look for the green door on William St, next to Chi Cho Gelato.
We will endeavour to accommodate your needs as best as we can to make your visit enjoyable. To discuss what you need please contact us on (08) 6212 9300 or email us at tickets@blackswantheatre.com.au. For more information about our accessibility services visit our page here.
As part of the terms and conditions of service, you will need provide your name and phone number or email address as a minimum requirement. If you are purchasing tickets online, you will need to provide a mailing address, please be aware that we will not post tickets to an overseas address. You can read more about our Privacy Policy here.
Each show has a different age recommendation and not all shows may be suitable for someone under the age of 18. You can see the recommended age for a show in the Event Details section on the show's play page. Please ensure the show is suitable for the age of your child before booking.
As the state theatre company, Black Swan is engaged with the theatre communities of Western Australia and around Australia. We welcome artists and maintain programs to provide access and support for local performers and others. Further information can be found here.
We would love to hear what we’ve done well and where we can do better. You can send any feedback you have to hello@blackswantheatre.com.au. If required, our complaints handling policy can be found here.
There are vibrant and diverse hospitality options around the State Theatre Centre which you can view here.
If you are having trouble logging in, you can reset your password via our Login page here.
If you feel unwell before a show, we ask that you please stay home in order to keep our community safe. Please contact us by email or phone prior to the show and we can assist with a credit on account or gift voucher that can be used towards a future Black Swan show.
You can reach the Black Swan Ticketing team at tickets@blackswantheatre.com.au or call our office at 08 6212 9300. We're open Monday - Friday 10:00am - 5:00pm.
For any expressions of interests for work experience or internships please contact us at hello@blackswantheatre.com.au
Black Swan is always keen to hear from new creative artists. Contact our Company Manager, Chantelle Iemma at c.iemma@blackswantheatre.com.au
Ticket FAQs
Black Swan State Theatre Company of WA’s Ticketing Office is located at:
State Theatre Centre of WA
Ground Floor, 176 William Street
Perth WA 6000 Australia
Our Ticketing Office is open 10:00 – 5:00pm, Monday – Friday. Look for the green door on William St, next to Chi Cho Gelato.
You can purchase tickets to Black Swan online or in person at one of the following box office locations:
State Theatre Centre:
174 - 176 William Street
Perth, WA 6000 Australia
Mon – Fri: 10AM to 5PM
Phone: (08) 6212 9300
Email: tickets@blackswantheatre.com.au
His Majesty’s Theatre:
825 Hay Street
Perth, WA 6000 Australia
Mon – Fri: 9AM to 5PM, Sat: 10AM to 5:30PM
Subiaco Arts Centre:
180 Hamersley Road
Subiaco, WA 6008
Australia
Mon – Fri: 9AM to 5PM
To book online, head to our What's On page here.
Please try searching your email for "Your tickets". When making a booking you will receive two emails. One is an order confirmation detailing your payment and show dates. The second (which can take up to half an hour to arrive) will be an email with the subject "Your tickets". The second email will contain QR codes that usher will need to scan to gain entry to the theatre. Digital tickets can be scanned off your mobile device.
If you have lost your ticket, we will reprint it for collection at the venue on the evening of the performance, this may incur a fee of $3.95 per ticket.
To arrange this, please contact tickets@blackswantheatre.com.au.
Requests for refunds and exchanges will be granted at the discretion of Black Swan in accordance with the LPA Ticketing Code of Practice, and may incur a small fee of $3.95 per transaction. For more information about our refund and exchange policies, please visit our Ticketing Terms and Conditions page.
To enquire, please contact tickets@blackswantheatre.com.au
Black Swan State Theatre Company of WA’s Ticketing Office is located at:
State Theatre Centre of WA
Ground Floor, 176 William Street
Perth WA 6000 Australia
Our Ticketing Office is open 10:00 – 5:00pm, Monday – Friday. Look for the green door on William St, next to Chi Cho Gelato.
You can purchase tickets to Black Swan online or in person at one of the following box office locations:
State Theatre Centre:
174 - 176 William Street
Perth, WA 6000 Australia
Mon – Fri: 10AM to 5PM
Phone: (08) 6212 9300
Email: tickets@blackswantheatre.com.au
His Majesty’s Theatre:
825 Hay Street
Perth, WA 6000 Australia
Mon – Fri: 9AM to 5PM, Sat: 10AM to 5:30PM
Subiaco Arts Centre:
180 Hamersley Road
Subiaco, WA 6008
Australia
Mon – Fri: 9AM to 5PM
To book online, head to our What's On page here.
If you have lost your ticket, we will reprint it for collection at the venue on the evening of the performance, this may incur a fee of $3.95 per ticket.
To arrange this, please contact tickets@blackswantheatre.com.au.
Please try searching your email for "Your tickets". When making a booking you will receive two emails. One is an order confirmation detailing your payment and show dates. The second (which can take up to half an hour to arrive) will be an email with the subject "Your tickets". The second email will contain QR codes that usher will need to scan to gain entry to the theatre. Digital tickets can be scanned off your mobile device.
Requests for refunds and exchanges will be granted at the discretion of Black Swan in accordance with the LPA Ticketing Code of Practice, and may incur a small fee of $3.95 per transaction. For more information about our refund and exchange policies, please visit our Ticketing Terms and Conditions page.
To enquire, please contact tickets@blackswantheatre.com.au
Friends FAQs
To become a Friend, you can sign up on our website, visit us at the Black Swan Ticketing Office, or call our Ticketing Team. Friends Membership costs just $50 which will give you 12 months of benefits from the date of purchase. If you are booking online, simply add a Friends Membership to your cart and proceed to check out. You will start receiving your discount immediately.
You can become a Subscriber by selecting either the 3-4, or 5-6 multi-play package options and then simply choose the productions you want to see. To receive your discounts, all your tickets must be purchased in the same transaction.
Being a Friend and being a Subscriber are two different things.
As a Subscriber, you receive a discount based on the number of productions you buy tickets for. Multi-play packages of 3-4 shows receive 10% off tickets and multi-play packages of 5-6 shows receive 15% off tickets. We know that plans sometimes change, so we do allow free ticket exchanges for Subscribers. You do not receive any additional benefits as a Subscriber and tickets must be purchased in the same transaction.
As a Friend, you will enjoy a host of benefits, including priority booking, free exchanges and a discount of 5% off all single tickets purchased. If you choose to purchase a multi-play package, then you will receive an additional 5% off on top of the package discount – meaning you could be saving up to 20% off the standard ticket price! As a Friend, your benefits will include: invitations to exclusive Friends events, being the first to hear exciting news from Black Swan and a Friends Card that will be enable you to benefit from amazing discounts and special offers from our partners.
Once you have become a Friend, all you have to do is log into your account on the Black Swan website and the Friends discount will automatically be applied to your purchase. If you have already selected your tickets, then the discount will be applied as soon as you enter your account details during checkout.
Discounts apply only to Adult, Concession and Student ticket prices.
If you wish to buy single tickets for remaining 2023 shows, please call our Ticketing Team, who will apply your Friends discount for you.
Your Friends benefits begin immediately upon purchase and last for 12 months. This includes any discounts, priority booking and access to exclusive events and offers. You will be sent a renewal reminder when you are reaching the end of the 12 months.
Your Friends card will usually be posted out to you within 2 weeks of signing up – but you will receive an email confirming that you can access all the benefits immediately. In busy times, such as Season Launch, your Friends card may take a little longer to arrive with your tickets, if you have purchased a subscription.
Currently, you can receive discounts from West Australian Symphony Orchestra, The Blue Room Theatre, West Australian Ballet, West Australian Opera and Luna Cinemas.
Stay tuned for more exciting offers from local restaurants, bars and hotels in Perth – coming soon!
Our Subscribers scheme will remain, with discounts applied depending on the number of plays purchased in a multi-play package. Subscribers will receive 10% off multi-play packages of 3-4 plays, and 15% off multi-play packages of 5-6 plays.
Current 2023 Members will only be able to apply their benefits to the remaining 2023 shows. If you wish to receive benefits for our 2024 Season, you must become a Black Swan Friend or a Subscriber.
Friends will have first priority to book multi-play packages, followed by Subscribers. Single tickets for 2024 shows will go on sale approximately three months prior to the opening night of each production.
Friends will be granted an additional one-week priority booking period for single ticket purchases, allowing them to make the most of their additional single ticket discount.
If you lose your membership card, please contact our Ticketing Team, and they will arrange for a replacement card to be re-issued.
You will receive invitations and details about exclusive events via email, as well as regular communications, including e-newsletters, with information about upcoming events, news, and Friends-exclusive offers. Make sure to keep your contact details up to date to stay informed. If you have previously unsubscribed from our communications, you can opt back in through your online account, or by contacting our Ticketing Office.
Friends Memberships are non-refundable, but you can choose not to renew your membership when it expires. If you have specific concerns or requests related to your membership, please contact our Ticketing Team for assistance.
To become a Friend, you can sign up on our website, visit us at the Black Swan Ticketing Office, or call our Ticketing Team. Friends Membership costs just $50 which will give you 12 months of benefits from the date of purchase. If you are booking online, simply add a Friends Membership to your cart and proceed to check out. You will start receiving your discount immediately.
Being a Friend and being a Subscriber are two different things.
As a Subscriber, you receive a discount based on the number of productions you buy tickets for. Multi-play packages of 3-4 shows receive 10% off tickets and multi-play packages of 5-6 shows receive 15% off tickets. We know that plans sometimes change, so we do allow free ticket exchanges for Subscribers. You do not receive any additional benefits as a Subscriber and tickets must be purchased in the same transaction.
As a Friend, you will enjoy a host of benefits, including priority booking, free exchanges and a discount of 5% off all single tickets purchased. If you choose to purchase a multi-play package, then you will receive an additional 5% off on top of the package discount – meaning you could be saving up to 20% off the standard ticket price! As a Friend, your benefits will include: invitations to exclusive Friends events, being the first to hear exciting news from Black Swan and a Friends Card that will be enable you to benefit from amazing discounts and special offers from our partners.
Your Friends benefits begin immediately upon purchase and last for 12 months. This includes any discounts, priority booking and access to exclusive events and offers. You will be sent a renewal reminder when you are reaching the end of the 12 months.
Currently, you can receive discounts from West Australian Symphony Orchestra, The Blue Room Theatre, West Australian Ballet, West Australian Opera and Luna Cinemas.
Stay tuned for more exciting offers from local restaurants, bars and hotels in Perth – coming soon!
Current 2023 Members will only be able to apply their benefits to the remaining 2023 shows. If you wish to receive benefits for our 2024 Season, you must become a Black Swan Friend or a Subscriber.
If you lose your membership card, please contact our Ticketing Team, and they will arrange for a replacement card to be re-issued.
Friends Memberships are non-refundable, but you can choose not to renew your membership when it expires. If you have specific concerns or requests related to your membership, please contact our Ticketing Team for assistance.
You can become a Subscriber by selecting either the 3-4, or 5-6 multi-play package options and then simply choose the productions you want to see. To receive your discounts, all your tickets must be purchased in the same transaction.
Once you have become a Friend, all you have to do is log into your account on the Black Swan website and the Friends discount will automatically be applied to your purchase. If you have already selected your tickets, then the discount will be applied as soon as you enter your account details during checkout.
Discounts apply only to Adult, Concession and Student ticket prices.
If you wish to buy single tickets for remaining 2023 shows, please call our Ticketing Team, who will apply your Friends discount for you.
Your Friends card will usually be posted out to you within 2 weeks of signing up – but you will receive an email confirming that you can access all the benefits immediately. In busy times, such as Season Launch, your Friends card may take a little longer to arrive with your tickets, if you have purchased a subscription.
Our Subscribers scheme will remain, with discounts applied depending on the number of plays purchased in a multi-play package. Subscribers will receive 10% off multi-play packages of 3-4 plays, and 15% off multi-play packages of 5-6 plays.
Friends will have first priority to book multi-play packages, followed by Subscribers. Single tickets for 2024 shows will go on sale approximately three months prior to the opening night of each production.
Friends will be granted an additional one-week priority booking period for single ticket purchases, allowing them to make the most of their additional single ticket discount.
You will receive invitations and details about exclusive events via email, as well as regular communications, including e-newsletters, with information about upcoming events, news, and Friends-exclusive offers. Make sure to keep your contact details up to date to stay informed. If you have previously unsubscribed from our communications, you can opt back in through your online account, or by contacting our Ticketing Office.