Privacy Policy

OUR COMMITMENT

Black Swan is committed to protecting personal information in line with the Privacy Act 1988 (Cth). We collect, store, use, and disclose data responsibly, and take all reasonable steps to ensure it is secure, accurate, and used lawfully.

What We Collect
We May Collect:

• Name and contact details
• Address, DOB, and occupation
• Payment details
• Interests, qualifications, employment history
• Sensitive information (e.g. health or ethnicity) with consent

How We Collect It
Personal informationis collected when someone:

• Buys tickets, subscribes, or makes a donation
• Completes forms or surveys
• Contacts us via phone, email, website, or in person
• Engages with our marketing or competitions
• Uses our website or mobile platforms (cookies may apply)

Use and Disclosure
Information is used to:

• Deliver services and communicate
• Process payments and manage accounts
• Share relevant marketing (unless opted out)
• Fulfil legal obligations

We do not share data overseas and only disclose to third parties (e.g. Tessitura Consortium members) under strict conditions.

Rights
Anyone can:

• Request access to their data
• Correct any inaccurate information
• Unsubscribe from marketing at any time
• Make a complaint if they believe their privacy has been breached

Black Swan State Theatre Company Ltd (ABN 25 053 092 961) (Black Swan) believes privacy is an important right of individuals.  Black Swan takes steps to protect your personal information from misuse and to use your information only in the ways described in this privacy policy and in accordance with the Privacy Act 1988 (Cth) (Privacy Act).

Terms used in this privacy policy have the same meaning as those in the Privacy Act. 

We make our privacy policy available on our website located at https://blackswantheatre.com.au/terms-conditions/privacy-policy and we can also provide a hard copy version upon request. If you would like more information or a hard copy of this privacy policy, please contact us by:

Phone: (08) 6212 9300;

E-mail: information@bsstc.com.au; or

Post: State Theatre Centre of WA

Level 1, 182 William Street, Perth WA 6000 Australia

Personal information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. The personal information which we collect, store, use and disclose may include:

• your name;
• your contact details;
• your residential address;
• your banking details and/or credit card details;
• your age or date of birth;
• your personal and professional interests;
• your employment history;
• educational qualifications;
• your current occupation; and
• any other personal information provided by you during the course of your interactions or correspondence with Black Swan.

Some personal information is considered 'sensitive information' for the purposes of the Privacy Act. The sensitive information which we may collect, store, use and may disclose includes but is not limited to information or an opinion about an individual's:

• health;
• race or ethnic origin;
• political opinions; or
• membership of a trade union.

In most circumstances, it is impractical for people to communicate with us anonymously. We need to identify you to assist you effectively. However, in circumstances where it is lawful and practicable to do so, we will provide you with the option of not identifying yourself, or using a pseudonym, when entering into communications with us.

Collection generally

We only collect personal information by lawful and fair means where reasonably necessary for our functions or activities as a theatre company providing theatre productions, events, commissions and learning experiences, live and on-line.

We collect personal information which you provide to us in the course of:

• purchasing a product or making a booking, including via our website, social media page, internal website, intranet, or any Black Swan State Theatre Company mobile or tablet applications;
• contacting us directly in person or via any medium including mail, telephone, social media and or by means of other forms of electronic communication, including via the contact details listed on our website;
• updating or changing your details;
• signing up or registering to become a member of any Black Swan program;
• subscribing to any of our newsletters, updates, alerts or news and media releases, or requesting launch or event information or information about our products or services or third-party products or services;
• participating in competitions, offers, promotions or marketing activities; or
• completing and submitting any forms or surveys to us, either physically or electronically.

Personal information is collected solely for purposes related to the current transaction with the company, unless you have explicitly opted in to receive marketing or other communications. Any questions regarding the collection of data should be directed to the Customer Services Manager. Information will only be shared with third parties that are part of the Tessitura Consortium (see section below), or as necessary to facilitate the process you have engaged in with Black Swan.

We may also obtain personal information about you from legitimate third-party sources including list brokers, referral agents and other data providers or organisations that share data in circumstances where it is lawful and/or you have given permission for them to do so. Finally, we may be provided with personal information such as your name and email address from a third party if that third party purchases tickets on your behalf (e.g., where you are part of a group booking), or purchases a gift certificate for you.

Subject to certain exceptions under the Privacy Act, we only collect sensitive information about you if you consent to the collection of the information and the information is reasonably necessary for one or more of Black Swan's functions or activities. The provision of sensitive information to Black Swan on a voluntary basis will be taken to be consent for this purpose.

From time to time, we may receive unsolicited personal information about you. Unsolicited personal information is information we may receive from you which is not in response to a request by us for that information.  

Where we receive unsolicited personal information about you (either directly from you or from a third party), we will consider, within a reasonable period, whether we could have collected that personal information from you had the personal information been solicited. 

Where we determine that we could have collected the unsolicited personal information had it been solicited, we will store, use, and disclose that personal information in the manner set out in this privacy policy. 

Where we determine that we could not have collected the unsolicited personal information had it been solicited, we will destroy or de-identify that unsolicited personal information as soon as practicable, provided it is lawful and reasonable to do so. 

Cookies

Black Swan’s website uses cookies and similar technologies (such as Unique Device Identifiers, web beacons, log files, and clickstream data) to passively collect information about users’ interactions with our website. This information may include, but is not limited to, your IP address, browser type and version, device identifiers, and referring URLs.

Some of this data is automatically transmitted by your internet browser, while other information may be collected through tracking technologies embedded in our website or email communications. Depending on your device and how you connect to the internet, this information may be classified as personal or anonymous under the Privacy Act.

You may configure your browser to notify you when a cookie is sent or to reject cookies altogether. However, doing so may limit certain features or functionality of the website.

We may use and combine this data with other information (including data from third parties) to personalise your experience, improve website performance, analyse trends, and deliver relevant content, products, or services. By accessing or interacting with our website, including via links in our emails, you consent to this data collection and usage as described.

For more information about cookies and how you can opt out, you can visit http://www.youronlinechoices.com.au.

User-generated content

Black Swan may offer areas where you can post content, share information, or interact with others (e.g., reviews, photos, comments, votes). This information may be publicly displayed on our website or shared on social media and other public platforms. Please note that such content can be viewed, collected, and used by others outside our control. Black Swan is not responsible for how third parties may use this information.

We are based in Australia, so your personal information will be processed in Australia. Black Swan does not send your personal information to third parties located overseas.  

Once subscribed, unless you opt out, we may use your personal information to send you news and promotional materials we believe may interest you. You can unsubscribe at any time using the link provided in our messages or by contacting Black Swan directly. 

Email: hello@blackswantheatre.com.au; or  

telephone: +61 8 6212 9300. 

Even if you opt out of marketing, Black Swan may still send you non-commercial messages related to your account, such as confirmations, requests, or updates. 

Black Swan uses a database hosted by Tessitura Consortium, of which Black Swan is a member, along with other West Australian arts organisations. 

The personal information about you that you provide to Black Swan is stored in this database for the purposes of streamlining ticketing, marketing, fundraising, and membership.  

This information will only be accessed by Black Swan when and where appropriate or necessary. However, the organisations in the consortium can view your name and contact details. 

Your credit card details are only used to facilitate your booking and/or purchase and will never be supplied to other members.  

Where members other than Black Swan have access to your personal information, they are required to comply with the requirements of the Privacy Act. Subscribing to Black Swan does not automatically subscribe to other members of the Consortium. 

Personal information will not be collected by any person who is known by Black Swan to be under the age of fifteen without the consent of a parent or legal guardian.  

Persons under age fifteen should only use our website with the involvement and consent of a parent or legal guardian. 

If Black Swan merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser and may be among the assets transferred.  

However, personal information will always remain subject to this privacy policy. 

We take reasonable steps to protect your data from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

Black Swan also takes reasonable steps to destroy or permanently de-identify personal information which it holds, and which is no longer needed for the purposes described in this privacy policy.

You may request access to your personal information held by Black Swan by contacting us (see Section 2). We may require proof of identity and will respond within 30 days. Where reasonable, we’ll provide access in your requested format. Access is free, but we may charge for reasonable administrative costs. 

In some cases, the Privacy Act allows us to deny access. If so, we will provide written reasons and explain how to lodge a complaint. 

Black Swan takes reasonable steps to ensure your personal information is accurate and up to date, relying on the information you provide. Please notify us of any changes.

If you believe your information is incorrect, you can request a correction. We will update it free of charge if appropriate. If we refuse, we will explain why and outline how you can lodge a complaint.

To report a privacy breach, contact us using the details in Section 2. We will investigate your complaint and aim to resolve it within 30 days. You will be informed of the outcome and any corrective action taken. 

If you are not satisfied with our handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).  For more information about doing so, visit https://www.oaic.gov.au/privacy/privacy-complaints/.